Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Payne Prime website and any purchases made through it.

For the purposes of these Terms:

• Payne Prime, we, us, or our refers to Payne Prime.
• Customer, you, or your means the person accessing the Website or purchasing Products from us.
• Products means the furniture, mattresses, household accessories, décor, duvets, pillows, and related products or services offered by Payne Prime.
• Website means https://payneprime.co.za/.

Payne Prime operates and delivers within South Africa only.

By using the Website or placing an order, you confirm that you have the legal capacity and authority required to enter into a binding agreement.

If you use the Website or place an order on behalf of a company or another person, you confirm that you are authorised to bind that company or person to these Terms.

These Terms must be read together with our:

• Privacy Policy;
• Delivery, Returns & Refund Policy;
• Cookie notice or cookie settings, where applicable; and
• Any product-specific terms, quotation, invoice, or written agreement provided to you.

These documents form part of the agreement between you and Payne Prime.

If there is an inconsistency between these Terms and a mandatory provision of South African law, the applicable law will take precedence.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, dimensions, colours, and availability information are accurate.

However:

• Product colours may appear differently depending on your screen, lighting, and display settings;
• Dimensions and weights may vary slightly because they are measured manually;
• Natural materials may contain reasonable variations in colour, grain, pattern, texture, or finish;
• Product packaging may differ from images shown on the Website; and
• Products may be updated or changed by a manufacturer without prior notice.

Before purchasing furniture, you are responsible for checking that its dimensions are suitable for the intended space and that it can pass through relevant doorways, passages, staircases, lifts, and entrances.

We will not be responsible for a product failing to fit into your premises where the published or confirmed measurements were materially accurate and the access limitations were not disclosed to us.

Nothing in this section excludes your rights where a Product is materially different from its description, does not match an approved sample, is defective, or fails to meet the standards required by the Consumer Protection Act.

All Products are subject to availability.

Adding a Product to your shopping basket does not reserve it. A Product may become unavailable before your order is completed or confirmed.

If a Product is unavailable after you have placed and paid for an order, Payne Prime will notify you as soon as reasonably possible.

You may then choose, where available:

• A suitable replacement Product;
• To wait for the Product to become available; or
• To cancel the affected Product and receive a refund.

We will not substitute a Product without your agreement.

Submitting an order constitutes an offer by you to purchase the selected Products subject to these Terms.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when Payne Prime:

• Confirms that the Products are available;
• Receives or confirms the required payment; and
• Sends an order confirmation or otherwise confirms acceptance in writing.

We may decline or cancel an order before acceptance where:

• The Product is unavailable;
• Payment cannot be verified;
• There is an obvious pricing or product-information error;
• The delivery address is outside our service area;
• We reasonably suspect fraud, unlawful activity, or misuse of the Website; or
• We cannot fulfil the order for another legitimate reason.

If we cancel a paid order, we will refund the amount paid for the cancelled Products in accordance with applicable law.

Products must be paid for in full before they are released, collected, or delivered unless Payne Prime agrees otherwise in writing.

Accepted payment methods may include:

• Debit or credit card payments;
• Electronic funds transfers; and
• Other payment methods displayed during checkout.

Card and other electronic payments may be processed by a third-party payment provider and may be subject to that provider’s terms and security checks.

For bank transfers:

• You must use the correct order number or payment reference;
• Products will only be released after the payment has cleared and been verified; and
• You are responsible for verifying Payne Prime’s banking details before making payment.

Payne Prime will not notify you of a change to our banking details solely through an unexpected email or message. If you receive a request to pay into different banking details, contact us directly using the telephone number published on our Website before making payment.

Ownership of a Product transfers to you only after Payne Prime has received full payment for that Product.

Risk of accidental loss or damage ordinarily transfers to you when:

• The Product is delivered to you or a person authorised to receive it on your behalf; or
• You or your authorised representative collect the Product from Payne Prime.

This does not exclude Payne Prime’s responsibility for damage caused by us, our employees, an authorised delivery provider, or an inherent product defect.

Because Products ordinarily require full payment before release, Payne Prime will not repossess fully paid Products except where repossession is authorised by law or agreed through a lawful separate arrangement.

Payne Prime delivers within South Africa only.

Delivery dates and timeframes are estimates unless a specific delivery date has been expressly agreed in writing.

We will make reasonable efforts to deliver your order within the estimated or agreed period. Delivery may be affected by:

• Product and supplier availability;
• Manufacturing delays;
• Courier or transport disruptions;
• Incorrect delivery details;
• Restricted or unsafe access to the delivery location;
• Severe weather or other events outside our reasonable control; and
• Delays caused by the customer.

Where an online order is not fulfilled within 30 days after we receive it, or within another period agreed with you, your cancellation rights under the Electronic Communications and Transactions Act may apply.

If we cannot fulfil an order because the Product is unavailable, we will notify you and refund any payment within the period required by applicable law.

Further information about delivery areas, charges, inspection, access requirements, and missed deliveries appears in our Delivery, Returns & Refund Policy.

Once your Products are available, we may contact you to arrange delivery or collection.

You should accept delivery or collect the Products within seven to ten working days after receiving notification that they are ready, unless another period has been agreed in writing.

If you do not accept delivery or collect the Products within the agreed period, Payne Prime may charge a reasonable storage fee.

Before charging a storage fee, we will:

• Notify you that the Products are ready;
• Provide a reasonable opportunity to arrange delivery or collection; and
• Inform you of the applicable storage rate.

Any storage fee must be reasonable in the circumstances and will not automatically be calculated as a fixed percentage of the total purchase price.

Additional delivery charges may apply if a delivery must be repeated because no authorised person was available, incorrect information was supplied, or reasonable access was not provided.

If you want to cancel an order, contact Payne Prime as soon as possible.

A reasonable cancellation charge may apply where permitted by the Consumer Protection Act. The amount will depend on factors such as:

• The nature of the Products;
• Whether manufacturing, sourcing, or preparation has begun;
• The amount of notice provided;
• Costs reasonably incurred by Payne Prime;
• Whether the Product can reasonably be resold; and
• Whether the order is a custom-made or special order.

Payne Prime will not automatically charge a fixed 20% cancellation fee in every case. Any charge must be reasonable and legally permitted.

A cancellation charge will not apply where:

• The cancellation falls within a statutory cooling-off period;
• Payne Prime cannot supply the ordered Product;
• The Product is defective, unsafe, or materially different from what was ordered; or
• Applicable law otherwise prohibits the charge.

Custom-made or special-order Products may have different cancellation restrictions once manufacturing, alteration, or procurement has begun.

Returns, exchanges, and refunds are governed by our Delivery, Returns & Refund Policy and applicable South African law.

Where section 44 of the Electronic Communications and Transactions Act applies, a customer may cancel an eligible online transaction within seven days after receiving the goods, without reason or penalty. The customer may be responsible for the direct cost of returning the goods.

Products purchased on sale are not automatically excluded from statutory return rights. A sale Product may still be returned where:

• A statutory cooling-off right applies;
• The Product is defective or unsafe;
• The incorrect Product was supplied;
• The Product does not materially match its description; or
• Another legal right of return applies.

Custom-made, personalised, modified, or special-order Products may be excluded from change-of-mind and cooling-off returns where permitted by law.

Nothing in these Terms limits a customer’s rights under the Consumer Protection Act or ECTA.

Payne Prime will assist customers with valid manufacturer or factory guarantee claims.

These guarantees operate in addition to, and do not replace, the implied warranty of quality under the Consumer Protection Act.

If a Product is defective, unsafe, or fails to meet the required quality standards within six months after delivery, the customer may return it without penalty and at Payne Prime’s risk and expense.

Subject to the Consumer Protection Act, the customer may direct Payne Prime to:

• Repair the Product;
• Replace the Product; or
• Refund the price paid.

If Payne Prime repairs a Product and, within three months after the repair, the original defect has not been remedied or another defect is discovered, Payne Prime will replace the Product or refund the price paid, as required by law.

The customer will not be required to pay collection or redelivery costs for a qualifying defective Product where those costs are Payne Prime’s responsibility under the Consumer Protection Act.

Damage caused by misuse, negligence, ordinary wear and tear, incorrect self-assembly, unauthorised alteration, or failure to follow care instructions may not qualify as a product defect.

You agree to use the Website lawfully and responsibly.

You may not:

• Attempt to gain unauthorised access to the Website, server, accounts, or systems;
• Introduce malicious software, viruses, or harmful code;
• Interfere with the operation or security of the Website;
• Use automated systems to extract Website content without permission;
• Submit false, misleading, fraudulent, or unlawful information;
• Impersonate another person or misrepresent your authority; or
• Use the Website in a way that violates another person’s rights.

We may suspend or restrict access where we reasonably believe the Website is being misused or where necessary to protect Payne Prime, our customers, or our systems.

The Website and its content—including text, product descriptions, graphics, photographs, logos, page designs, and software—are owned by or licensed to Payne Prime and are protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial shopping and information purposes.

You may not reproduce, modify, distribute, republish, sell, license, or commercially exploit Website content without prior written permission from Payne Prime or the relevant rights holder.

Third-party names, logos, and trademarks remain the property of their respective owners.

Payne Prime processes personal information in accordance with our Privacy Policy and applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013.

By placing an order, you acknowledge that we may process and share information reasonably necessary to:

• Process payment;
• Confirm and fulfil your order;
• Arrange delivery or collection;
• Provide customer support;
• Prevent fraud and protect our systems; and
• Comply with legal obligations.

Please read our Privacy Policy for more information about how your personal information is collected, used, stored, shared, and protected.

To the extent permitted by law, Payne Prime will not be responsible for indirect or consequential loss arising from your use of the Website or a delay caused by circumstances outside our reasonable control.

We do not guarantee that the Website will always be uninterrupted, error-free, or free from every harmful component, but we take reasonable steps to maintain its availability and security.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from:

• Gross negligence or intentional misconduct;
• Defective or unsafe Products where liability is imposed by law;
• A breach of mandatory consumer rights; or
• Any other matter for which liability cannot be excluded under South African law.

Any exclusionAny other matter or limitation in these Terms applies only to the extent permitted by the Consumer Protection Act and other applicable legislation.

If a dispute arises, you should first contact Payne Prime so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents you from referring a matter to an appropriate consumer body, ombud, tribunal, regulator, or court where you are entitled to do so.

These Terms are governed by the laws of the Republic of South Africa.

Where legally permitted, the parties consent to the jurisdiction of a Magistrate’s Court with jurisdiction over the dispute, including an appropriate Magistrate’s Court in Johannesburg. This does not prevent either party from approaching another court or forum with lawful jurisdiction.

Legal and collection costs relating to unpaid amounts may be recovered only to the extent permitted by law, agreed in a legally enforceable manner, or awarded by a court.

You will not automatically be liable for all attorney-and-client costs merely because a dispute has arisen.

These Terms, together with the applicable policies, accepted quotation, order confirmation, invoice, and any written product-specific terms, constitute the agreement between you and Payne Prime regarding the relevant transaction.

A verbal representation or agreement will not amend these Terms unless it is confirmed in writing by an authorised representative of Payne Prime.

This clause does not prevent a customer from relying on rights, representations, warranties, or remedies that cannot lawfully be excluded under the Consumer Protection Act or another applicable law.

Payne Prime may update these Terms from time to time to reflect changes to our Website, business practices, Products, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published and will not ordinarily change the terms of an order that Payne Prime accepted before the updated Terms took effect.

You should review these Terms periodically.

Last updated: 2 August 2026

If you have questions about these Terms, an order, or any of our Products, contact us:

Payne Prime

Address: Unit 9, Value City, 167 Republic Road, Fontainebleau, Randburg, 2194

Telephone: +27 69 117 0832

Email: sales@payneprime.co.za

Website: https://payneprime.co.za/

Operating hours: Monday to Friday, 9:00 AM to 4:30 PM